Work With Me

Business and Customer Journey Audit

Align into Clarity, Revenue and Flow

Purpose:

To bring clarity on where your customer journey is not working or what’s missing for you OR your customers, what to do about it, and in what order to take action.

Results:
  • A streamlined customer journey.
  • Clear messaging and calls to action across all channels.
  • More engagement with your content (social, email, website).
  • Increased revenue.
  • Language and brand are cohesive down to the smallest details, leading to brand loyalty and raving customers.
  • Clarity and calm for you, the CEO/owner.

“As you continue your entrepreneur journey, things get lost in the mix. Your focus is limited. When Karna came to me with her analysis of my current customer journey—and more importantly how we could TOTALLY revamp it—I was simultaneously smiling ear to ear and kicking myself internally for not doing it yesterday. The way she’s able to “get it” with your brand (from my experience) and distill the essentials is unbeatable. She’s now my go-to deep thought customer journey planning pal!” – Chris Greene, CEO of HackThatHabit

Who is this for:
  • This is for women who’ve been in business for some time, have consistent (albeit fluctuating) revenue, and have a website and online offerings.
  • You have seen success and have an audience who you know and understand.
  • You have an email automation set up, but you don’t know if it’s working (or you want to set one up.)
  • You have some offerings but something isn’t working, and you don’t know where to focus your energy.
  • You are wearing all the f “hats” and you hate it (or it doesn’t feel sustainable).
  • You want to know how to make your business work so that you can focus on doing what you love – delivering your services!
  • You’re wondering about social media and how to make that crazy place work for you!
  • You want to dial in your customer journey.
  • You want suggestions on how to market in a more ethical, feminist, inclusive, and impactful way.
How it works and what you get:

After you’ve set up a call, we talk to ensure we and this offering are a good fit. (If not, I will be able to support you with other next steps you could take.)

When we both feel a ‘hell yes!’, here’s what happens:

  1. Sign up and get a robust questionnaire to fill out.
  2. We review the questionnaire in a 90-minute coaching session and truly understand your situations, goals, and vision.
  3. I complete your customer journey audit.
  4. Get a full report via a 90-minute video call, plus an audit overview via Google Docs with small actionable steps and recommendations for your entire customer journey. From your website, email automation, freebies, and social media.
Additional details:
  • 2-week turnaround time from start to finish.
  • If you have a very complicated funnel, and if I discover it will be more time-intensive to complete the audit, there may be an extra charge. We will usually be able to determine this in the intro call.
  • Option to add an Infinite Impact Communications Plan for $500.

Investment: $1500 pay-in-full or 2 monthly payments of $800.

It’s time to innovate how business and marketing are done for the benefit of all.

Say buh-bye to yucky tactics and oh, heeey to strategies based on truth, justice, and what lights you up.
(Cue living-room dance party.)

Get started – set up an intro call